Frequently Asked Questions
Everything you need to know about your Anker power solutions and orders.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
Does Anker offer a warranty on its products?
Yes, we provide an 18-month warranty for most Anker products and a 24-month warranty for our PowerLine series to ensure you have the most reliable charging experience.
How do I initiate a return or exchange?
If you are not satisfied with your purchase, you can return items in their original packaging within 30 days of delivery for a full refund or exchange.
Are Anker chargers compatible with the latest iPhone and Android devices?
Absolutely. Our PowerIQ technology ensures that our chargers and power banks communicate with any connected device to deliver the fastest possible charging speed safely.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and financing options through Affirm for qualifying purchases.
How can I track my shipment?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.